Knowledge, Attitude and Practice of Nurses Regarding Therapeutic Communication at Tertiary Care Hospital

Main Article Content

Saher Gul
Humaira Saddique
Rubina Jabeen

Abstract

Background: Effective communication in healthcare settings is pivotal for enhancing patient outcomes and fostering a cooperative environment between patients and healthcare providers. Therapeutic communication specifically plays a crucial role in establishing a rapport between nurses and patients, which can significantly impact the quality of care provided.


Objective: The study aimed to evaluate the knowledge, attitudes, and practices of nurses regarding therapeutic communication within tertiary care hospitals in Lahore, identifying areas for potential improvement.


Methods: A descriptive cross-sectional study was conducted over nine months using a validated questionnaire to assess the knowledge, attitudes, and practices of nurses. A total of 154 nurses were randomly selected using Slovin’s formula for sample size determination. Data collection involved demographic and professional experience details, followed by specific questions on therapeutic communication. The Statistical Package for the Social Sciences (SPSS) Version 25.0 was utilized for data analysis, employing descriptive and inferential statistics to interpret the data.


Results: The results showed that 33.1% of nurses exhibited low knowledge levels, 39.0% moderate, and 27.9% high knowledge about therapeutic communication. Regarding attitudes, 57.1% of nurses displayed a positive attitude while 42.9% had a negative attitude towards therapeutic communication. In practice, 61.7% of nurses demonstrated good practice of therapeutic communication, whereas 38.3% displayed poor practices.


Conclusion: The study concluded that while there is a moderate understanding and positive attitude towards therapeutic communication among nurses, significant portions still require further training and improvement. Enhanced educational programs focusing on therapeutic communication could bridge existing knowledge gaps and refine practices, thereby improving patient care outcomes.

Article Details

How to Cite
Gul, S., Saddique, H., & Jabeen, R. (2024). Knowledge, Attitude and Practice of Nurses Regarding Therapeutic Communication at Tertiary Care Hospital. Journal of Health and Rehabilitation Research, 4(2), 144–148. https://doi.org/10.61919/jhrr.v4i2.723
Section
Articles
Author Biographies

Saher Gul, The Superior University Lahore Pakistan

BSN (Generic) Student, Department of Nursing, The Superior University Lahore Pakistan.  

Humaira Saddique, The Superior University Lahore Pakistan.

Course Coordinator Department of Nursing, The Superior University Lahore Pakistan.

Rubina Jabeen, The Superior University Lahore Pakistan.

Principal Department of Nursing, The Superior University Lahore Pakistan.

References

Negi S, Kaur H, Singh GM, Pugazhendi S. Quality of Nurse Patient Therapeutic Communication and Overall Patient Satisfaction During Their Hospitalization Stay. Int J Med Sci Public Health. 2017;6(4):675-80.

Thanasekaran P, Yadecha B, Upashe SP, Chala D. Knowledge, Attitude and Practice Regarding Therapeutic Communication Among Nurses in Selected Government Hospitals in Oromia, Western Ethiopia, 2016. Am J Nurs Sci. 2017;6:159-64.

Fite RO, Assefa M, Demissie A, Belachew T. Predictors of Therapeutic Communication Between Nurses and Hospitalized Patients. Heliyon. 2019;5(10).

Kwame A, Petrucka PM. Communication in Nurse-Patient Interaction in Healthcare Settings in Sub-Saharan Africa: A Scoping Review. Int J Afr Nurs Sci. 2020;12:100198.

Rossini P. Exploring Therapeutic Nurse-Patient Communication: Techniques and Barriers. 2021.

Ferreira M, Silva D, Pires A, Sousa M, Nascimento M, Calheiros N. Clinical Skills and Communication in Nursing Students. In: 2nd International Conference on Health and Health Psychology. 2016.

Shafakhah M, Zarshenas L, Sharif F, Sarvestani RS. Evaluation of Nursing Students’ Communication Abilities in Clinical Courses in Hospitals. Glob J Health Sci. 2015;7(4):323.

Amoah VMK, Anokye R, Boakye DS, Gyamfi N. Perceived Barriers to Effective Therapeutic Communication Among Nurses and Patients at Kumasi South Hospital. Cogent Med. 2018;5(1):1459341.

Ritonga S, Riadi S, Siregar Z. Islamic Communication Model in Therapeutic Communication Practices at Adam Malik Hospital. Siasat. 2020;5(2):84-93.

Dissanayake D, Abeysundara S. Knowledge, Attitude and Practice Regarding Therapeutic Communication Among Nurses in Kandy District, Sri Lanka. 2019.

Moreno‐Poyato AR, Rodríguez‐Nogueira Ó. The Association Between Empathy and the Nurse–Patient Therapeutic Relationship in Mental Health Units: A Cross‐Sectional Study. J Psychiatr Ment Health Nurs. 2021;28(3):335-43.

Alshammari M, Duff J, Guilhermino M. Barriers to Nurse–Patient Communication in Saudi Arabia: An Integrative Review. BMC Nurs. 2019;18(1):1-10.

Mohammed SH, Yas IW. Assessment of Nurses Knowledge About Therapeutic Communication in Psychiatric Teaching Hospitals at Baghdad City. Kufa J Nurs Sci. 2016;6(2):217–23.

Amoah VMK, Anokye R, Boakye DS, Acheampong E, Budu-Ainooson A, Okyere E, Afriyie JO. A Qualitative Assessment of Perceived Barriers to Effective Therapeutic Communication Among Nurses and Patients. BMC Nurs. 2019;18:1-8.

Nisa S, Hussain M, Afzal M, Gilani SA. Quality of Nurse Patient Therapeutic Communication and Overall Patient Satisfaction During Their Hospitalization Stay. Int J Med Sci Public Health. 2017;6:675-80.

Rossini P. Exploring Therapeutic Nurse-Patient Communication: Techniques and Barriers. 2021.

Fite RO, Assefa M, Demissie A, Belachew T. Predictors of Therapeutic Communication Between Nurses and Hospitalized Patients. Heliyon. 2019;5(10).

Kwame A, Petrucka PM. Communication in Nurse-Patient Interaction in Healthcare Settings in Sub-Saharan Africa: A Scoping Review. International Journal of Africa Nursing Sciences. 2020;12:100198.

Ritonga S, Riadi S, Siregar Z. Islamic Communication Model in Therapeutic Communication Practices at Adam Malik Hospital. SIASAT. 2020;5(2):84-93.

Ferreira M, Silva D, Pires A, Sousa M, Nascimento M, Calheiros N. Clinical Skills and Communication in Nursing Students. European Proceedings of Social and Behavioural Sciences. 2016.

Shafakhah M, Zarshenas L, Sharif F, Sarvestani RS. Evaluation of Nursing Students’ Communication Abilities in Clinical Courses in Hospitals. Global Journal of Health Science. 2015;7(4):323.

Amoah VMK, Anokye R, Boakye DS, Gyamfi N. Perceived Barriers to Effective Therapeutic Communication Among Nurses and Patients at Kumasi South Hospital. Cogent Medicine. 2018;5(1):1459341.